Building the operating system for conversational commerce
Across Bangladesh and South Asia, millions of shoppers buy directly inside Messenger, Instagram, and WhatsApp threads. We build the tools that help merchants answer every customer and close orders without burning out their teams.
Why we named the platform 'Zori' — a new dawn for DM sellers
The name Zori signifies a new dawn. For years, F-commerce and D2C founders stayed awake until 3 AM replying to repetitive “Price koto?” and “Delivery charge koto?” messages across four different apps, only to copy-paste addresses into spreadsheets the next morning.
Traditional customer support helpdesks were built for software tickets, and rigid button-based chatbots broke the moment a shopper wrote in Banglish or sent a product screenshot. We built ZoriChat from the ground up to combine a fast 3-pane operator inbox with a catalog-grounded AI assistant and native order ledger.
“When a customer messages your page at midnight, they want to know if their size is in stock and when it will arrive in Dhaka or Chattogram. Answering accurately in seconds is the difference between a lost tab and a confirmed order.”
The four values guiding every feature we ship
We focus on practical outcomes for operators and shoppers alike.
Speed First
Every millisecond matters in live chat. Our operator interface and webhook pipeline are engineered for sub-second navigation and rapid AI response turns.
Human + AI Harmony
AI should never trap a buyer. Operators can take over any thread in one click, leave internal notes, and let the AI handle routine stock and address collection.
Zero-Friction Commerce
Prices, stock quantities, and delivery charges come straight from your workspace catalog — turning messy chat messages into structured, printable orders.
Privacy & Reliability
Strict workspace isolation, encrypted channel tokens, and transparent user data deletion controls come standard in every workspace.
Architected for data protection and policy compliance
Your customer conversations and channel credentials are protected with defense-in-depth engineering.
Official Meta & WhatsApp Cloud APIs
We integrate strictly through Official Meta Graph APIs and WhatsApp Business Cloud APIs — respecting the 24-hour customer service window and approved message templates.
AES-256-GCM Token Encryption
Connected page and channel access tokens are encrypted at rest with per-record initialization vectors and decrypted only inside server-only outbound senders.
Workspace-Scoped Tenant Isolation
Every database query, server action, and AI tool call verifies workspace membership and scopes data by workspace ID.
Server-Verified AI Guardrails
Customer messages are treated as untrusted input. Order totals, SKU prices, and inventory counts are verified server-side from your database.