Refund Policy
Clear terms for trials, subscription renewals, cancellations, and refund requests.
1. Free Trials & Subscription Billing Cycles
Every new ZoriChat workspace starts with a 14-day free trial. You are not charged during the trial period. Once you choose a paid Monthly or Annual subscription plan (`STARTER`, `GROWTH`, or `SCALE`), subscriptions renew automatically at the start of each billing cycle unless cancelled beforehand.
2. Cancellation Policy
Workspace Owners can cancel a subscription at any time from Dashboard → Settings → Billing. Upon cancellation, your workspace retains full access to paid features through the end of the current paid billing period, after which no further charges are made.
3. Refund Eligibility & 7-Day First-Charge Window
If you are unsatisfied after your first paid subscription charge, you may request a refund within 7 calendar days of the initial payment, provided your workspace has used fewer than 200 AI reply turns during that billing period.
Renewal charges, partially used months after the 7-day window, and third-party Meta WhatsApp template conversation fees billed directly by Meta are non-refundable.
4. How to Request a Refund
Email support@zorichat.com from your Workspace Owner email address with your workspace slug and invoice reference. Approved refunds are processed back to the original payment method within 7 to 10 business days.