Four high-intent channels, one unified queue
Connect your social pages, WhatsApp number, and website storefront in minutes without juggling devices.
Facebook Page Inbox & Comment-to-DM
- Sync all Page inbox messages and ad click threads in real time
- Auto-reply to 'Price please' post comments and move buyers into private DM
- Match shared post screenshots directly to your product catalog
Instagram Direct & Story Replies
- Capture story mention replies, reel inquiries, and direct product questions
- Send rich product cards with verified stock and variant options
- Keep Instagram shoppers in the same operator queue as Messenger and WhatsApp
WhatsApp Business Cloud API
- Official Cloud API integration with verified webhook signature security
- Automatic 24-hour customer service window tracking per conversation
- Send pre-approved WhatsApp message templates when the 24-hour window closes
Embeddable Website Live Chat Widget
- Lightweight script snippet (<script data-channel-key='...'>) with Light, Dark, or Auto theme
- Per-domain Origin allowlist and signed visitor tokens for storefront security
- Seamless continuation into your team's main ZoriChat inbox
Built for how real shoppers message in Bangladesh
Text, screenshots, and voice notes in three languages — grounded strictly in your verified catalog and store policies.
Visual Product Matching from Screenshots
Shoppers rarely know SKU names — they send a cropped screenshot from a Facebook post or Instagram story. Zori AI matches the image against your catalog and replies with live stock and price.
Voice Note Transcription & Understanding
Customers on WhatsApp and Messenger love sending voice notes. ZoriChat transcribes incoming audio into searchable text and answers the customer's spoken question automatically.
Fluent Bangla, Banglish & English
Mirror your customer's script and tone. Whether they write 'ভাইয়া এটা কি স্টকে আছে?', 'Bhaiya delivery kobe pabo?', or English, Zori AI responds naturally.
Strict Anti-Hallucination Guardrails
Customer messages are treated as untrusted input. Tool handlers re-read prices and stock from Postgres and recompute BDT totals server-side so the AI can never invent a discount.
Every chat is connected to a customer profile and order ledger
Eliminate manual spreadsheet entry. Manage contacts, prospect scores, and courier-ready invoices inside the same workspace.
Structured Order Request Extraction
When Zori AI collects a buyer's name, +880 phone number, delivery address, and item variant, it creates an Order Request (`ZC-000123`) and posts an inline order card in the chat.
1-Click Order Confirmation & Printable Invoices
Review line items in the drawer, adjust quantities if needed (totals recompute server-side), confirm the order, and print an ink-friendly invoice ready for courier dispatch.
Contact Tags & Prospect Scoring
Tag buyers as Priority, Top Client, High Prospect, Low Prospect, or Risky so every operator knows who is a loyal repeat customer and who needs advance delivery verification.
Phone-Based Contact Deduplication
Normalize Bangladesh mobile numbers to E.164 (`+8801XXXXXXXXX`) and merge duplicate customer profiles across channels.
Built for support teams of 2 to 30+ operators
Keep human agents fast, coordinated, and accountable without stepping on each other's replies.
Role-Based Access Control (Owner, Admin, Agent)
Agents focus on the inbox and orders; Admins manage catalog, channels, AI settings, and team invites; Owners control billing and workspace security.
Live Agent Availability Status
Operators toggle between Available, Busy, and Offline in the top bar so supervisors know who can take escalated VIP threads.
`/` Quick Saved Replies
Type `/` in the composer to insert standardized answers for bKash/Nagad payment instructions, exchange rules, or showroom hours.
Run multiple storefronts or pages with strict tenant isolation
Operate several brands from a single login. Switch workspaces in one click while keeping catalogs, contacts, and AI personas completely separated.
Dedicated Slug & Catalog per Brand
Each workspace has its own URL slug, currency, timezone, product catalog, and AI assistant persona.
1-Click Workspace Switcher
Agencies and multi-brand founders jump between workspaces from the dashboard topbar without signing out.
Database-Level Tenant Isolation
Every query, webhook, and AI tool execution is scoped by verified workspace membership and AES-256-GCM encrypted channel tokens.
Purpose-built for social commerce, unlike generic helpdesks or button bots
See why DM merchants replace rigid flow-builder bots and traditional ticket systems with ZoriChat.
| Capability | ZoriChat | Traditional Helpdesks | Rule-Based Button Bots |
|---|---|---|---|
| Bangla, Banglish & English natural understanding | Built-in multimodal AI | Manual human typing only | Breaks on typos & Banglish |
| Product screenshot & voice note recognition | Included | Not supported | Not supported |
| Live DB stock check & server-side BDT order math | Verified tool handlers | External plugin required | Static text responses |
| 3-pane inbox + social commerce Order CRM | Native in every workspace | Ticket-focused, no order ledger | No operator inbox |
| 1-click human takeover with AI thread summary | Instant handover | N/A | Customers stuck in button loops |