Terms of Service
Rules and responsibilities governing your use of the ZoriChat omnichannel inbox, AI assistant, and connected Meta channels.
1. Account Eligibility & Workspace Ownership
By creating a ZoriChat account or workspace, you represent that you are authorized to bind your business entity to these Terms of Service and that you have lawful authority to connect the Facebook Pages, Instagram accounts, WhatsApp Business numbers, and website domains configured in your workspace.
The user who creates a workspace is designated as its OWNER and is responsible for managing team member roles (`ADMIN`, `AGENT`), billing subscriptions, and channel permissions.
2. Acceptable Use Policy
You agree not to use ZoriChat to transmit unsolicited bulk spam, fraudulent offers, prohibited goods under Bangladesh or international law, or malicious links. We reserve the right to suspend workspaces that trigger platform abuse alerts or violate carrier/Meta messaging rules.
3. Meta Messaging Policy & 24-Hour Service Window
Workspaces connecting Facebook Messenger, Instagram DM, or WhatsApp Business Cloud API must comply with Meta Platform Terms and WhatsApp Business Messaging Policies at all times:
- 24-Hour Customer Service Window: Free-form replies (by either Zori AI or human agents) are permitted only within 24 hours of the customer's last inbound message (`lastCustomerMessageAt`).
- Approved Templates Outside 24 Hours: Once the 24-hour window expires, ZoriChat blocks free-form outbound text and requires an approved WhatsApp utility/marketing template.
4. AI Assistant Usage & Merchant Responsibility
While ZoriChat enforces server-side catalog price lookups and stock checks for tool calls, AI-generated conversational text is probabilistic. Merchants are responsible for keeping their product catalog, delivery charges, and knowledge base documents accurate and up to date.
5. Service Availability & Limitation of Liability
ZoriChat depends on upstream third-party platforms including Meta Graph APIs, WhatsApp Cloud APIs, and telecom networks. We are not liable for delays, outages, or account restrictions imposed by Meta or third-party courier/payment providers.
To the maximum extent permitted by applicable law, ZoriChat Technologies' aggregate liability arising out of or relating to these Terms shall not exceed the subscription fees paid by your workspace during the three (3) months preceding the claim.